Effective Date: 14th May 2025
At Southshore Family Medical, we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This policy outlines how we collect, use, and protect your information in accordance with the Australian Privacy Principles under the Privacy Act 1988.
We may collect the following types of information:
Your name, contact details, date of birth, and Medicare number
Health information required to provide medical care
Information submitted through our website (e.g. enquiry forms, appointment bookings)
Technical data such as IP address and browser information (for website analytics)
We collect your personal information when you:
Make an appointment or attend our clinic
Submit an enquiry via our website
Speak to us on the phone or by email
Use our website, which may use cookies and analytics tools
We collect personal and health information so we can:
Provide safe and appropriate medical care
Contact you regarding appointments or test results
Manage our internal operations (e.g. billing, recalls)
Improve our services and website functionality
We will only collect what is reasonably necessary and relevant to your care or enquiry.
All personal information is securely stored in password-protected systems, both electronic and paper-based. We take reasonable steps to protect your data from misuse, loss, unauthorised access or disclosure.
We may share your information with:
Other medical professionals involved in your care
Pathology providers, hospitals or specialists (with your consent)
Government agencies such as Medicare or My Health Record (where required)
IT providers for system support and security
We do not sell or trade your personal information.
You have the right to:
Access your personal health records
Request corrections if you believe information is inaccurate
Withdraw consent for certain types of communication
Requests can be made by contacting our reception team.
Our website may use cookies and third-party tools (such as Google Analytics) to improve performance and understand how visitors use the site. No personal health data is collected through these tools.
If you have questions about this privacy policy or wish to access your information, please contact:
Southshore Family Medical
Shop 3, 22 Beachside Parade
Palm Beach QLD 4221
Ph:📞 (07) 5555 1234
Email: reception@southshoremedical.com.au
